Complaints or Compliments
We believe in working in partnership with our parents. as part of this process there will be occasions when you may need to come into school and inform us of a concern you may have. You are very welcome to come into school and make the teacher or office staff aware. There may be times when you require a longer more formal meeting. Our advice would be to make an appointment to see the class teacher, in the first instance.
In the vast majority of cases most issues are resolved by talking to the class teacher. If, following this meeting you do not believe your concern has been fully addressed, please make an appointment to see the Headteacher by telephoning the School Manager, Mrs Claire Baker, on 0114 2486211. During this meeting they can make you aware of the process you can adopt should you wish to take the matter further.
Please see below links to documents -
- School Complaints Procedures (Advice) Parents and Carers
- DfE Guidance - Best Practice Advice for School Complaints Procedures 2019
- Model Complaints Procedure and Guidance for Schools
- Policy for Dealing with Unreasonably Persistent, Harassing, Vexatious, Unreasonable or Abusive Complaints
We welcome any feedback at all times and would always encourage you to drop in and tell us how you think we are doing and suggest ways we can improve.
